*Turn around time for custom orders is one week. Customs purchased on Monday will ship the following Monday.”
MAKE SURE TO ADD YOUR DETAILED REQUEST/IMAGE UPLOAD IN YOUR NOTE BEFORE CHECKOUT. ANY CUSTOM ORDERS WITHOUT A NOTE ATTACHED AT TIME OF PURCHASE WILL BE MOVED TO THE VERY END OF THE PILE. WE *DO NOT* WANT EMAILS OR INSTAGRAM MESSAGES/PHOTOS. DESCRIBE YOUR REQUEST AS BEST YOU CAN IN THE NOTE BOX AT CHECKOUT. Upload photos or mockup images to help us see your vision!
Our new custom lanyards no longer have restrictions! You can request books, multiple pets, multiple characters etc. The total bead limit is 6 beads.
Specialty beads will be made at our discretion as strong as possible, this means they will be “”chubby”, strong, and have as few loose parts sticking out as possible. If we are struggling to make your request properly we WILL contact you so please keep an eye on your email (if you’d prefer we can contact you through Instagram just leave us your handle in your custom order details).
We are happy to recreate old designs from our Instagram feed! Just describe which lanyard you want and detail any changes you’d like in your order or upload a screenshot.
Classic beads are our signature round style bead in all of the lanyards we make. We mix our own colors so we can create whatever you are thinking of! Please be as descriptive as possible with your color choices. We CAN NOT add silicone, hexi, or wood wood word beads to custom lanyards.
If you are ordering a school colors lanyard feel free to give us the name and location of your school so we can google it and see the colors on the website. This is so helpful for us!
Custom order lanyards now come with the specialty bead coated in enamel. This makes them extra strong. However custom lanyards are NOT TESTED for durability and illy Lilly is not responsible for breakage from use or wear and tear.
We don’t accept returns on custom items but please reach out to us if you are unhappy with your order in any way and we will do everything we can to make it right. Nothing is more important to us than our amazing and supportive customers and we pride ourselves on excellent customer service.